RETURNS AND EXCHANGES POLICY
I hope you’ll love your new purchase!
However, if you’d like to return it I need to be notified within 24 hours after you receive your goods, which must be returned within 7 (seven) working days from delivery.
If more than 7 days have passed since your purchase, unfortunately I cannot offer you a refund or exchange. The cost incurred to have it returned to me will be for your account.
Any item not in its original condition, is damaged or missing parts for reasons not due to my error, or any item that is returned more than 7 days after delivery will not be accepted.
Your item must be new, unworn and undamaged to be considered for return/exchange (in the same condition that you received it). It must also be in the original packaging.
Unfortunately, for hygienic reasons, Earrings and Chains are NOT ELIGIBLE for return unless they are defective at delivery stage (please see below for further information). Chains, by nature, are delicate and need to be handled with care by the wearer.
Before sending your purchased goods back, please contact me via email at cheryl@silverjewellery925.co.za with the stated issue and your order number.
When returning items please package your jewellery in a well-padded envelope or small box and send it via a reputable courier service. Silver Jewellery 925 is not responsible for loss or damage during the return shipping process. The expense of returns will be covered by the customer. Jewellery must be couriered to my address which will be provided upon request.
Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 30 days, and a credit will automatically be applied to your credit card or original method of payment.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Receipt of Damaged Items/Exchanges
I only replace/refund items if they are defective or damaged. In the unlikely event that items are delivered damaged or with defects and there is no clear damage to the item from the courier company, you will be required to notify me within 24 hours of delivery. Photos and relevant information are to be sent to cheryl@silverjewellery925.co.za
Upon receipt of the details I will investigate the matter. Should it be found that the items were sent to you in the condition shown upon receipt or such damage occurred in transit, Silver Jewellery 925 will replace/refund the items that you have ordered. If the items are not reported as damaged/defective within 24 hours of receiving them, I will not be able to refund or exchange your order.
You will be required to return the damaged items to me, once received, a new order or refund will be sent to you. You are not allowed to keep the damaged items.
In this event, Silver Jewellery 925 will be pleased to cover all relevant shipping costs, via PostNet
Ordering Errors
It is important to ensure that you feel confident and clear on the sizing of the product you would like to order.
If you order the incorrect size, I cannot be held liable.
Please make use of the Sizing Guide found in the footer area of this website. These are for guidance purposes only, you are required to use your own discretion. Silver Jewellery 925 does not guarantee any sizing personally done by customers.
Silver Jewellery 925 is not responsible for loss or damage during the return shipping process. The expense of returns will be covered by the customer. Jewellery must be couriered to my address which will be provided upon request.