TERMS AND CONDITIONS
1) General
1.1 These Terms and Conditions (“the Terms and Conditions”) govern your use as “the User” of the Silver Jewellery 925 (“Provider”) website located at the domain name www.silverjewellery925.co.za (“the Website”).
1.2 By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out here.
1.3 The Provider is entitled to amend these online shopping Terms and Conditions, at our sole discretion, from time to time, without notice to you.
2) Electronic Communications
2.1 By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
3) E-Commerce and Privacy (please also refer to our Privacy Policy)
3.1 The use of any product bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
3.2 The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties, unless required by law to do so. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.
3.3 The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
4) Ordering
4.1 Agreement when Placing Order
4.1.1 Upon placing your order you are required to tick the box “I have read and agree to the website terms and conditions*” which is a mandatory field prior to being able to complete your order. It’s the User’s responsibility to read the Terms and Conditions.
4.2 Order Processing & Delivery
4.2.1 Your order will begin processing once payment has been received and it has cleared. Payments can take up to two days to reflect. If you are paying via EFT your item/s will be held for 2 days during which time Silver Jewellery 925 needs to receive proof of payment/payment, if this is not received within this time your order will be cancelled and the stock released for sale.
4.2.2 Once your order has been dispatched with our courier partner, tracking information will be sent to you via email/SMS/WhatsApp notifications.
4.2.3 During the festive season, Valentine’s Day or other important celebrations, order processing time may be extended without prior notice due to an increase in orders.
4.2.4 I am unable to accommodate special requests to expedite orders or guarantee exact days on which items will arrive with you.
4.2.5 Public Holidays: Orders are not processed, dispatched or delivered on public holidays. A public holiday will delay the delivery of your order by at least one additional day.
4.2.6 If your order is “in query” it impacts the turnaround time. I will contact you to clear any details or order related queries with you. The sooner this is resolved, the sooner your order can be processed. If your responses are delayed or my calls and attempts to communicate with you go unanswered, this will affect the ordering/delivery process time.
4.3 Order Cancellation
4.3.1 If your order status is “on hold” or “processing” you are able to cancel your order for a full refund. Contact me immediately for assistance – cheryl@silverjewellery925.co.za.
4.3.2 If your order has been dispatched, but not yet received you are unable to cancel it or receive a full refund.
4.3.3 The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
4.3.4 Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to cheryl@silverjewellery925.co.za. Please also see the “Returns and Exchanges Policy”.
4.5 Order Changes
4.5.1 When placing your order please ensure you have double-checked the relevant sizing. Silver Jewellery 925 will not be held liable for errors made on orders due to incorrect sizes ordered by customers.
4.5.2 Changes to your order can result in the order delivery process being delayed.
4.5.3 If you have entered the incorrect delivery address please urgently email on cheryl@silverjewellery925.co.za any address updates and you need to include all the relevant information such as your order number, full address, the correct area and postcode. Address changes can result in an increased delivery fee which I will quote you for. Once your order has been dispatched i am unable to change the delivery address
4.5.4 Silver Jewellery 925 will not be held liable for orders delivered to the incorrect address due to errors in details such as the area or province.
5) Shipping and Shipping Costs
5.1 Delivery costs will be calculated on the Check Out page once the delivery address has been entered.
5.2 Silver Jewellery 925 only delivers within South Africa.
5.3 Deliveries take place from Monday to Friday, during office hours, but not on public holidays.
5.4 Tracking information is provided to you via email and/SMS/What’sApp once your order is dispatched.
5.5 Silver Jewellery 925 cannot be held responsible for any delays in delivery once your order has been dispatched and left me and is in the possession of my courier.
5.6 All information related to delivery times are only guidelines and are not binding or guaranteed by Silver Jewellery 925. If the ordered product is unavailable, we reserve the right to cancel the contract and not deliver it. In this case, you will be informed by Silver Jewellery 925 shortly after placing the order.
5.7 Silver Jewellery 925 reserves the right to charge additional shipping costs if these occur for example at unsuccessful delivery or refused acceptance. All shipping costs for any returns to Silver Jewellery 925 will be borne by the customer, except in the case of damaged items, when the shipping costs within South Africa only will be borne by Silver Jewellery 925.
5.8 Silver Jewellery 925 will not be held responsible or liable for incorrect delivery details supplied by customers when checking out. When selecting the courier option, it will be necessary for someone to sign to acknowledge the receipt of the parcel upon delivery.
6) Payment Options
6.1 Payment can be made via PayFast Online Payment Gateway.
6.2 Credit Card Acquiring and Security:
Users may go to www.payfast.co.za to view their security certificate and security policy.
6.3 Customer Details – Separate from Card Details (see Privacy Policy)
Customer details will be stored by the Provider separately from card details which are entered by the client on Payfast’s secure site. For more details on Payfast please refer to www.payfast.co.za
6.4 Your order will begin processing once payment has been received and the payment has cleared. Payments can take up to two days to reflect.
6.5 I process orders and allocate payments once a day.
7) Return and Exchanges Policy
Silver Jewellery 925 must be notified within 24 hours after you receive your goods should you wish to return an item, which must be returned within 7 (seven) working days from date of delivery
7.1 General Returns:
7.1.1 You will need to give me the reason for your request to return the item accompanied by a picture of your jewellery. Please communicate relevant information via email to cheryl@silverjewellery925.co.za. Please don’t return items to me with no explanation or prior communication. Silver Jewellery 925 reserves the right to refuse items that are returned without prior notice/discussion or in a condition that is deemed as unacceptable.
7.1.2 Items have to be in their original condition, as when they were handed over to the respected courier/shipping service.
7.1.3 Items that are returned must be new, unworn and undamaged to be considered for exchange/refund or not mentioned as not eligible for return (please see below)
7.2 How to Return Items
7.2.1 When returning items please package your jewellery in a well-padded envelope or small box and send it via a reputable courier service.
7.2.2 Silver Jewellery 925 is not responsible for loss or damage during the return shipping process. The expense of returns will be covered by the customer. Jewellery must be couriered to our address which will be provided upon request.
7.3 Not Eligible for Return
7.3.1 Earrings and Chains are not eligible for return or exchange due to hygiene reasons.
7.3.2 Jewellery that has been intentionally tampered with will not be considered for return/refund.
7.3.3 No items purchased “On Sale” will be considered for return/refund except if item/s are defective in any way
7.4 Ordering Errors
7.4.1 It is important to ensure that you feel confident and clear on the sizing of the product you would like to order. If you order the incorrect size, I cannot be held liable. Please make use of the Sizing Guide found in the footer of the website, for necklaces, bracelets, bangles and anklets. These are for guidance purposes only, you are required to use your own discretion. Silver Jewellery 925 does not guarantee any sizing personally done by customers.
7.5 Incorrect Item Received
7.5.1 If you have received an item that is completely different to what you ordered it is necessary to contact me within 24 hours of receipt via cheryl@silverjewellery925.co.za. I will guide you further and investigate what went wrong, whilst rectifying the matter. If the error is not reported to me, I am unable to assist you or replace the order.
8) Warranty
8.1 When it comes to wear and tear on items, Silver Jewellery 925 does not offer a guarantee or warranty on products. This applies to all aspects of our products including those related to tarnishing.
8.2 The nature of jewellery is such that I am not able to be sure how customers treat their items. My pieces are supplied to the highest standards, but care must be taken when wearing them.
8.3 It’s not recommended that you wear your jewellery when in the bath or shower. Furthermore, I strongly suggest not wearing your Silver Jewellery 925 items when swimming, exercising or sleeping. Sweat, chlorine, lotions and chemicals impact Silver.
8.4 Silver Jewellery 925 is unable to take responsibility for broken necklaces/chains. Chain by nature is very delicate and can’t be repaired in the same way as other items.
9) Refunds
9.1 If your order status is “on hold” or “processing” you are able to cancel your order for a full refund. Contact me immediately for assistance, via email at cheryl@silverjewellery925.co.za.
9.2 If your order has been dispatched, but not yet received you are unable to cancel it or receive a full refund.
9.3 If you qualify for a refund it is done via either PayFast or EFT to your elected bank account. Refunds can take up to 5 – 10 working days to reflect. Refunds incur a deduction of 10% off the total order amount for administrative costs. Refunds are taken on case by case so please get in touch with me accordingly. Delivery charges of your original order will not be refunded where applicable.
9.4 The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
10) Merchant Territory and Transaction Currency
10.1 Silver Jewellery 925 is situated in Douglasdale, Johannesburg, South Africa.
10.2 Transaction currency is South African Rand (ZAR).
10.3 We only supply and deliver to customers within South Africa.
11) Copyright and Intellectual Property Rights
11.1 All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
12) Limited License to General Users
12.1 Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.
12.2 If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers on the Website.
12.3 The User agrees not to infect the Website with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the Website and the User agrees to pay for any monetary or other loss the Provider may incur as a result of such infection of the Website by the User.
12.4 Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license.
13) Limitation of Liability
13.1 The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content.
13.2 Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof. The provider cannot guarantee that use of the Website will always be uninterrupted or that it is free from becoming infected by viruses due to factors beyond our control. Access to the Website may sometimes be restricted due to repairs or maintenance of the Website. The provider cannot assume any responsibility for the lack of functionality that is dependent on the User’s browser or other third party software.
14) Choice of Law
This Website is controlled, operated and administered by the Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Pretoria High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.